Refund Policy

Refunds (Events & Ticketing)

• No refund or exchange will be provided unless the event is postponed or cancelled.
• If an event is postponed or cancelled, the organiser will issue an official notice outlining the refund procedure and the Refund Request Period.
• No refund requests will be accepted after the Refund Request Period has ended.
• Ticket purchasers must provide accurate contact details, proof of purchase, and any required banking or payment information to facilitate the refund process.
• All refund requests must be submitted directly to the event organiser. FrameMotion Studio (FMS), acting only as an agent, will process refunds only with organiser authorization and only after funds have been made available.
• FMS will not process refunds if the payment gateway has not released ticket proceeds or if funds have not yet been received from the organiser. 
• Complimentary tickets are not eligible for refunds.

Refund Method (if applicable):

All approved refunds will be processed via the original payment method used during the purchase (e.g., credit card, online banking, e-wallet).

This requirement is to ensure proper tracking of funds and to prevent disputes regarding unprocessed credits.

Refunds & Exchanges (Merchandise)

• All merchandise sales are final. No refund, return, or exchange will be accepted unless the item received is defective or incorrect.
• If you receive a defective or wrong item, please contact us within 3 days of receiving your order and provide photo evidence of the issue.
• Once the claim is reviewed and approved, we may issue a replacement or store credit, depending on stock availability.

Refund Method (if applicable):

Any approved refund will be processed via the original payment method used at the time of purchase.

Return shipping fees will not be covered unless the error is caused by FMS (e.g., incorrect item sent, manufacturing defect).